Trinity Insurance Services Ltd (“we”) are committed to protecting and respecting your privacy and protection of your personal information. This Privacy Policy [together with our Terms of Business,] explains how we treat any personal data we collect and process when you use our website, services or products.
We only collect and process your personal data if:
We collect and process the personal data that you provide about yourself and others to be covered under by the policy when interacting with us, either online or via email, phone or post. We may also collect data about you from any health services providers involved in delivering our services to you.
Such personal data may include, but is not limited to the following:
We may use the personal data we collect and process about you in order to:
Some of the personal information we process may be sensitive information, such as details about your health or medical records. Where appropriate, we will rely on a specific legal exemption to process your sensitive personal data for insurance purposes, where it is an essential as part of your insurance cover. Otherwise we will ask for your consent, before collecting and processing your sensitive information. Please note that we may not be able to sell you an insurance policy if we are unable to process relevant sensitive information.
We may use your personal data, including your health data, to automatically determine, based on a risk assessment of both the likelihood and cost of you making a claim, whether to offer insurance cover, what insurance products to offer, whether to offer to renew cover, and to arrive at the price of that insurance cover. You have the right to request a personal review by us of such decisions so that you may express your point of view and ask us to reconsider such decisions.
When you ask for a quotation or buy a policy, we will send your details to, and also use information from your insurer and from fraud prevention agencies. We will make use of such data to combat fraud.
If you wish to opt-out of any automated decision-making, please let us know, however, in some circumstances we may not be able to offer or provide you with a quote for a policy as some automated decisions are required to provide your insurance policy.
The name and other details about your insurer and how they process your information can be found in your policy wording.
If you provide information about anyone else, you confirm that they (or their legal guardian) have agreed that you may give us their information, including sensitive information, for the reasons described in this document.
We will not share your personal data with anyone else unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so. Moreover, your personal data will only be shared with selected organisations which comply with our security procedures and policies.
Organisations we may share your personal data with include:
Some of those organisations may be based in a country outside the European Economic Area or where different data privacy laws apply. We will only transfer your personal data to that country if they ensure an adequate level of protection of your rights and freedoms, the transfer is necessary for the performance of your contract, or you have given us your consent, or that organisation is contractually bound to meet European Economic Area data protection law.
We will not sell your personal data to anyone.
Personal data collected and processed in accordance with this Privacy Policy is stored on secure servers located in the United Kingdom.
We handle your personal data in accordance with adequate and reasonable procedures and technologies in order to maintain and protect its security, availability, confidentiality and integrity, and prevent its unlawful or unauthorised processing, accidental loss or damage, from its collection until its destruction.
Where personal data is transmitted across the internet, it will be encrypted.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of your personal data, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We will only keep your personal data for as long as it is needed for the purposes for which it was collected and we will remove from our systems all personal data which is no longer required. Typically the retention period is 6 years.
We will only retain your personal data after this time where we are required to do so, in order to meet a regulatory or legal obligation.
We use cookies on our website in order to improve your user experience by enabling our website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). We may also use cookies to enable us to target our services or products based, for example, on your location and/or browsing habits.
Please click here to read our Cookie Policy which explains what we do and how you can alter your cookie settings.
You have the right at any time and, normally, free of charge to:
Where we have requested your consent, you have the right to withdraw this. However, in some circumstances we may no longer be able to process your insurance policy.
For the purposes of data protection legislation, Trinity Insurance Services Ltd is the data controller.
This privacy notice applies to Trinity Insurance Services and the following trading styles, Insignia Insurance Services and Pro-Cycle Insurance Services.
To exercise any of your rights, or if you have any questions about our Privacy Policy, or if you wish to make a complaint about the use of your personal data, or you want to report a security issue, please contact our Data Protection Officer, the details of which are below:
Data Protection Officer Data.Protection@talktotrinity.com
Trinity Insurance Services Ltd,
1 Old Market Avenue,
Chichester,
West Sussex,
United Kingdom,
PO19 1SP
If you are unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/. Additionally you have the right at any time to lodge a complaint with the ICO in relation to how we use your data.
Our website may contain links to other websites. This Privacy Policy only applies to our website, services and products so when you link to other websites, you should read their own privacy policies.
We keep our Privacy Policy under regular review and we will make any new versions available on our website, you should check our website regularly to view the most up to date privacy policy. This Privacy Policy was last updated on 25 May, 2018.